Frequently Asked Questions

Welcome to the MAAK FAQs. Here you’ll find answers to our most commonly asked questions. If you don’t see your question listed, feel free to contact us — we’re happy to help!

Orders & Payments

How can I place an order?

You can place an order on this website. For larger quantity please reach out to our team via the contact form.

What payment methods do you accept?

We accept all major credit cards. Apple Pay, Google Pay, and Shop Pay are also available.

Can I change or cancel my order after placing it?

Yes, please reach out to our team via the contact form with your order number to make any changes.

Shipping & Delivery

Do you offer free shipping?

Free shipping is applied on any orders over $150.

How long does shipping take?

Shipping times vary and are dependent on where the order is shipping to and carrier. We see most orders being delivered within 3-5 business days within the continental US.

Do you ship internationally?

How can I track my order?

Returns & Exchanges

What is your return policy?

How do I start a return?

Can I exchange an item?

Product Questions

Are your products covered by a warranty?

Where are your products made?

Are your products eco-friendly or sustainable?

Account & Support

Do I need an account to order?

I forgot my password. What do I do?

How can I contact you?